Refund Policy
We're committed to transparency in our financial relationships with entrepreneurs. This policy outlines how we handle refund requests for marivelonix's budgeting programs.
Refund Eligibility
Here's the reality about refunds – we've structured our policy to be fair while protecting the value we provide. Not every situation qualifies for a refund, and that's intentional. We invest significant resources into each participant's learning experience.
You're eligible to request a refund within specific timeframes, depending on what you've purchased and how far you've progressed through the material. We track engagement carefully because it helps us understand when someone genuinely isn't getting value versus when they simply changed their mind after consuming most of the content.
7-Day Window
Full refunds available within 7 days of purchase if you've accessed less than 20% of course materials. This gives you time to explore whether the program fits your needs.
14-Day Extended
Technical issues that prevent access? You've got 14 days to report problems and request a refund, regardless of material accessed. We document all technical support interactions.
Non-Eligible Cases
Completed programs, downloaded resources, or accessed certification materials aren't eligible for refunds. Once you've consumed the value, we can't take that back.
The Refund Process
Look, we've made this as straightforward as possible. But it still requires some back-and-forth because we need to understand what went wrong. That feedback helps us improve, and it ensures we're not just rubber-stamping requests.
Submit Your Request
Email contact@marivelonix.com with your purchase details, the reason for your request, and any relevant screenshots if you experienced technical issues. Include your order number – we need that to look you up quickly in our system.
Review Period
Our team reviews requests within 3-5 business days. We check your account activity, purchase date, and any previous support interactions. Sometimes we'll reach out with questions – answer promptly to avoid delays.
Decision Notification
You'll receive an email with our decision. If approved, we outline the next steps. If denied, we explain why and discuss potential alternatives like program transfers or extended access periods.
Processing & Payment
Approved refunds process within 7-10 business days. The actual time for funds to appear in your account depends on your financial institution and payment method. We can't expedite that part.
Different Refund Scenarios
Every situation is a bit different, so we've broken down the common scenarios we encounter. This might save you some time if you're trying to figure out whether your specific case qualifies.
Program Start Delays
If you purchased for a program starting September 2025 or later but need to withdraw before it begins, you're eligible for a full refund up to 14 days before the start date. After that, we've already allocated resources and capacity.
Medical or Emergency Situations
Serious illness, family emergencies, or unexpected business crises? We handle these case-by-case. You'll need documentation, but we're not heartless. We'd rather work with you on a pause or transfer than force you through a program during a difficult time.
Course Content Misrepresentation
If the program doesn't match what we described in marketing materials, that's on us. Document the specific discrepancies and we'll investigate. Genuine mismatches qualify for full refunds, even beyond the standard window.
Bundle or Package Purchases
Bought a bundle but only want to return part of it? We calculate refunds based on what you've accessed versus the bundle discount you received. It's not as simple as returning one item from the package at its standalone price.
Payment Methods & Processing Times
How you paid affects how quickly you get your money back. We don't control the banking system, but we can give you realistic expectations based on hundreds of previous refunds we've processed.
Credit Card
5-7 business days to appear on your statement
Bank Transfer
7-10 business days for domestic Australian banks
Digital Wallets
3-5 business days for PayPal and similar services
Important Limitations
Promotional pricing and early-bird discounts affect refund amounts. If you purchased at 40% off, your refund reflects that discounted price, not the current full price. Additionally, any certificates earned or resources downloaded may result in deductions from your refund amount. We track all account activity to ensure fair application of these terms. Questions about how this applies to your specific purchase? The contact information below will get you answers faster than trying to interpret the fine print yourself.
Need to Discuss Your Situation?
Every refund request gets individual attention. If your situation doesn't fit neatly into these categories or you have questions before requesting a refund, reach out directly.
Contact Our Team